Polls are not listened in the backend-menu

[salvi]

Hi!
I just purchased the PRO-version and installed it on my Website (Joomla 3.4.5)

Now I have the problem that polls (a new one I created and also the pre-installed demo-one) are not listened under "polls". It's simply blank there. But the polls exist.

I can configure answers, set them to the polls and even public the polls on the website. Everything works fine.
But I can't see the list of my polls in the backend.

I also noticed that there is nothing under "statistics" (just blank). Should there be something?

Greetings!
salvi

[Edvard]

Hi,

Please try to logout and login again.

Thanks!

[salvi]

I did... doesn't help.

I also tried
- clean cache
- other browser (ie, chrome)
- other pc and even login on smartphone

[Edvard]

Try to install it again without deleting it.

Thanks!

[salvi]

I did... doesn't work either.

Now I tried to install it on another joomla-site (also 3.4.5, same hosting-provider). it works!
So it must be some configuration-issue of my website.

Or are there any known issues with the K2-system?

[Edvard]

It is very strange.

I can look into it if you send admin and ftp access to [email protected]

Thanks!

[salvi]

Thank you!!
You got mail.

[Edvard]

Hi,

It seems that your #__languages table uses utf8_unicode_ci collation and our #_sexy_polls table uses utf8_general_ci which creates issues for performing a query.

You will need to convert your #__languages table collation utf8_general_ci. I cannot tell why the difference happened, by default all tables are created in utf8_general_ci collation.

Thanks!

[salvi]

Yep, that was the problem! Thank you!
I've converted the language table from "unicode" to "general" and it worked. Well, it showed an error message but it worked; the polls appeared.
But by doing so another problem appeared: a lot of other components didn't work anymore.
So I restored the languages table to "unicode" again.

I tried something else: I converted the sexypolling langage table from "general" to "unicode".
And now it works!!

Greetings!

[Edvard]

Good to hear that. Thanks!