template not applied

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template not applied

New postby guijaz » Wed Oct 16, 2013 2:47 pm

Hello,

I just installed Sexy Contact Form and perfectly managed to display the sample form. However, the template is not applied. Actually, no template is applied and it looks like it's using the style of the joomla template i'm using.
Do you have any idea ?

Thank,

Ben
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Re: template not applied

New postby Simon » Wed Oct 16, 2013 4:13 pm

Hi,

Please give me url of your website.

Best Regards,
Simon
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Re: template not applied

New postby MRGdigital » Mon Nov 18, 2013 3:19 am

Hello,
I am having the same problem. I installed the form on Joomla 3.1.5 and worked great but I had to redo the website after I installing 3.2 and after i did that the templates do not work or the Captcha, I have tried uninstalling the form extension and reinstalling but no change.

Any help is greatly appreciated.

The web site page is http://melmoreumc.org/index.php?Itemid=111
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Re: template not applied

New postby Simon » Mon Nov 18, 2013 4:41 am

Hi,

It returns a 500 server error:
http://melmoreumc.org/components/com_se ... odule_id=0
http://melmoreumc.org/components/com_se ... 7&r=237310

Seems like a server issue.

If you provide me with ftp details, I will investigate the problem.

Best Regards,
Simon
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Re: template not applied

New postby Chris... » Mon Nov 18, 2013 9:49 pm

Hi,
I too have having exactly the same 'No template' problem.
Today I uninstalled my earlier version (sexycontactform_pack_0.9.2_2glux.com) where the template displayed correctly.

Then I installed the new version(sexycontactform_pack_1.0.6_2glux.com). No template is displayed. Just a text only form that below the Send button says: Powered By Sexy Contact Form.

Very frustrating!

What should I do?

Chris
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Re: template not applied

New postby Simon » Mon Nov 18, 2013 11:54 pm

Hi,

Please uninstall the extension, and install again. (Note, that you will lose the database data).
It should work after that.

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Simon
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Re: template not applied

New postby Chris... » Tue Nov 19, 2013 3:16 pm

Simon Hi,

Still no template! I have un-installed and re-installed twice. The second time using a re-downloaded version, in case it was corrupted.

When I un-installed 1.0.6_2 and re-installed 0.9.2_2 the template displays.

Am I doing something wrong here? I install the new extension, create a new menu item using 'Sexy contact form' as the 'menu item type', then publish that menu item, as well as the Sexy Contact Form module. No template is displayed, just a text only form 'Powered By Sexy Contact Form'.

What now?

Chris
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Re: template not applied

New postby Simon » Wed Nov 20, 2013 3:40 am

Hi Chris,

Could you provide me with administration details, so I can check what is going wrong.

Best Regards,
Simon
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Re: template not applied

New postby Chris... » Wed Nov 20, 2013 8:25 pm

Simon,

Can you email me. Obviously I don't want to post Admin details here!

Chris
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Re: template not applied

New postby Simon » Wed Nov 20, 2013 11:09 pm

Send them to [email protected] or send a Private Message.

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Simon
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Re: template not applied

New postby Chris... » Mon Dec 02, 2013 1:18 pm

Simon Hi,
Private message sent!
I hope you can help with why the template is not being applied.
Regards,
Chris
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Re: template not applied

New postby Simon » Mon Dec 02, 2013 5:34 pm

Hi,

I'm getting Forbidden message when try to open the file http://theauctionindex.com/components/c ... te.css.php
Seems like the server configuration issue. There is no access to that file. Please contact your server admin, and ask to solve the issue.

Best Regards,
Simon
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Re: template not applied

New postby Chris... » Mon Dec 02, 2013 5:43 pm

Simon Hi,
I am looking at http://.../components/com_sexycontactfo ... te.css.php now.

What would you like me to check/do/change?

Chris
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Re: template not applied

New postby Simon » Mon Dec 02, 2013 5:47 pm

The file http://theauctionindex.com/components/c ... te.css.php return 403 forbidden message. No access to view the file. It is configuration issue.
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Re: template not applied

New postby Chris... » Mon Dec 02, 2013 5:56 pm

Simon, I am not sure what that means - It is configuration issue?
The templates in the previous version work fine. When I install the new version - No templates. Then I un-install the new version and re-install the old version, I have templates. It's just the templates in the new version that don't seem to be working. What should I do?
Chris
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Re: template not applied

New postby Simon » Mon Dec 02, 2013 6:07 pm

Dear Chris,

In free version there is no generate.css.php file, that is why it works.
You have a server configuration issue(maybe you modified the .htaccess file), which causes 403 Forbidden message for http://theauctionindex.com/components/c ... te.css.php file.
Contact your server admin and ask to correct the issue.

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Simon
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Re: template not applied

New postby Chris... » Mon Dec 02, 2013 6:21 pm

Simon,
I have modified the .htaccess access file and now the template is displayed. - Good!
Thanks for your help,
Chris
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Re: template not applied

New postby Simon » Mon Dec 02, 2013 6:38 pm

You are welcome.

Do not hesitate to write me, if you will have any other questions.

Best Regards,
Simon
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Re: template not applied

New postby Chris... » Tue Dec 03, 2013 1:42 pm

Simon Hi,

Unfortunately I spoke too soon! Yes, the template is now displaying, but when I click 'send' nothing happens. The site email is correctly configured and works, as do all other components without special .htaccess access editing.

What should I try/do to get the contact form to work correctly?

Thanks,

Chris
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Re: template not applied

New postby Simon » Wed Dec 04, 2013 1:40 am

Fixed.

You made some modifications on files, that is why it didn't working.

I re-install it, and it works fine.

P.s Thanks for the review.
I've installed a PRO package for you ;)
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